Broker Relationship Manager (HR/Benefits)

Company Name:
Salary period: Annual
The Broker Relationship Manager will be responsible for managing assigned brokers that refer clients to Paylocity's existing and growing customer base, ensuring the highest level of Broker satisfaction and retention. You must have extensive knowledge and be a subject matter expert in human resources and benefits to support clients, strategically collaborate with Brokers and build long -: term relationships. As a Brokers central point of contact, your mission is to provide the best customer support and industry guidance; be an asset for the brokers when defining their Employer strategies with Paylocity products.
ΓΆΒ ΒΆ Be the main point of contact for day-to-day operations and support for assigned Broker accounts.
ΓΆΒ ΒΆ Proactively identify risks or opportunities and be ": point" with internal resources to effectively respond to a Brokers need or drive to a solution.
ΓΆΒ ΒΆ Employ a consultative and solution-based approach to identify and articulate the alignment of the Paylocity value proposition and product solution with each strategic goal and objective.
ΓΆΒ ΒΆ Provide status updates on Broker accounts, regularly monitoring overall account health, project status, opportunities, and risks.
ΓΆΒ ΒΆ Conduct product demonstrations, training and presentations to expend Paylocity product implementations and utilization within a client organization.
ΓΆΒ ΒΆ Build and maintain a deep knowledge of Paylocity's products and their capabilities versus the strengths/weaknesses of the competition.
ΓΆΒ ΒΆ Be the Broker advocate
ΓΆΒ ΒΆ Build and reinforce interdepartmental relationships by driving excellence in communication.
Keyword: "benefits", "employee benefits", "broker", "HR", "human resources", "PHR", "SPHR", "HRIS"Required Experience:
ΓΆΒ ΒΆ Demonstrated ability to engage in "high-touch": expertise-driven interactions in the employer and benefits market space.
ΓΆΒ ΒΆ Exceptional client service orientation.
ΓΆΒ ΒΆ Excellent presentation and consultative skills.
ΓΆΒ ΒΆ Strong interpersonal and communication skills.
ΓΆΒ ΒΆ Ability to work successfully at both a strategic and tactical level with clients and senior management.
ΓΆΒ ΒΆ Self-starter with proven organizational skills and ability to multi-task.
ΓΆΒ ΒΆ History of achieving and exceeding assigned goals.
ΓΆΒ ΒΆ Strong critical thinking, problem identification and solving ability.
ΓΆΒ ΒΆ Extreme attention to detail.
ΓΆΒ ΒΆ Strong negotiation skills with ability to adapt to adjusted client priorities.
ΓΆΒ ΒΆ Ability to interact and manage clients in difficult situations.
ΓΆΒ ΒΆ Willingness to travel approximately 20% including overnight travel.
ΓΆΒ ΒΆ Substantial hands-on use and/or implementation experience with human resource management systems (e.g. PeopleSoft, Ultimate, Sage, ADP, Ceridian, Kronos, or similar application) with subject matter expertise in one or more of the following areas: employee benefits, payroll, time and attendance, or HR Compliance.
ΓΆΒ ΒΆ Minimum 5 years account management experience in the human resources, benefits, or insurance broker industry.
ΓΆΒ ΒΆ Bachelor's degree or higher or equivalent experience.
ΓΆΒ ΒΆ Optional, but preferred professional certifications: PHR, SPHR CBP, CEBS, CPP, or FPC.
ΓΆΒ ΒΆ Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
From: Paylocity

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