Web Time Hardware Support Specialist II
Company Name:
Arca24.com
Salary period: Annual
Additional classifications: Engineering
Position Overview:
Paylocity's Time and Labor management group is seeking someone on a full-time basis to assist our group with the support of our fast growing client base.
The primary responsibility in this role will be providing time clock support to our end users on a variety of topics such as installation, connectivity, and configuration. Secondarily, this role will be providing application support to our end users on a variety of issues. The position identifies, researches, and resolves time clock hardware, software configuration, and customer network problems. The ideal candidate will have excellent communication skills, some familiarity with computer networks, an aptitude to learn, support, and train on a business application and thrive in a team environment while still possessing initiative and drive.
Performance Objectives/Job Duties
Assist clients with installation and configuration of time clock polling software
Troubleshooting network and hardware issues with time clock connectivity
Training end customers on the use of time clocks
Learning the Web Time Time and Attendance product and its capabilities
Develop effective client relationships and build rapport with internal/external customers
Maintain customer service levels according to Paylocity standards
Provide prompt, courteous service to all external and internal customers
Answer client calls daily with the ability to multitask calls while still consistently provide quality customer service
Understand the capabilities and limitations of systems and related applications to be able to identify potential problems and gather all relevant requirements to ensure a smooth transition for clients
Apply critical thinking and problem-solving skills to research, troubleshoot and walk clients through the time and attendance, Web Time product in order to solve the clients' time and attendance inquiry
Make recommendations to management for system enhancements based on client input
Assist with special projects as assigned
Other duties as assigned.
Keyword: Time and Attendence, MS, Office, communication skills, ERP, time clocks
Required
Experience:
Experience Requirements
Academic or Work experience with computer networks, firewalls, and Microsoft operating systems
Academic, Personal, or Work Experience configuring devices on a network
Time and Attendance and/or Payroll Experience is a big plus
Previous experience support a software application is a plus (such as an ERP, accounting, benefits system or any software that requires some type of installation)
Minimum one year experience in customer service or a client interfacing role
Multi-tasking - Must be able to multi-task because there will always be more than one client on your desk at a time
Computer skills, including Windows and MS Office programs required
The skills to question and assess the converting customer's situation and needs
Excellent communication skills including proficiency in customer service
Physical Requirements
Mobility required for sitting, standing and walking
Manual/finger dexterity required in both hands to operate computer keyboard and manipulate small objects
Sensory ability required to see, hear and touch
Mental effort required for reading, writing, visualization, calculation and analysis
Job duties usually performed in an office environment with uniform temperatures and normal air conditions
From: PaylocityEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Additional classifications: Engineering
Position Overview:
Paylocity's Time and Labor management group is seeking someone on a full-time basis to assist our group with the support of our fast growing client base.
The primary responsibility in this role will be providing time clock support to our end users on a variety of topics such as installation, connectivity, and configuration. Secondarily, this role will be providing application support to our end users on a variety of issues. The position identifies, researches, and resolves time clock hardware, software configuration, and customer network problems. The ideal candidate will have excellent communication skills, some familiarity with computer networks, an aptitude to learn, support, and train on a business application and thrive in a team environment while still possessing initiative and drive.
Performance Objectives/Job Duties
Assist clients with installation and configuration of time clock polling software
Troubleshooting network and hardware issues with time clock connectivity
Training end customers on the use of time clocks
Learning the Web Time Time and Attendance product and its capabilities
Develop effective client relationships and build rapport with internal/external customers
Maintain customer service levels according to Paylocity standards
Provide prompt, courteous service to all external and internal customers
Answer client calls daily with the ability to multitask calls while still consistently provide quality customer service
Understand the capabilities and limitations of systems and related applications to be able to identify potential problems and gather all relevant requirements to ensure a smooth transition for clients
Apply critical thinking and problem-solving skills to research, troubleshoot and walk clients through the time and attendance, Web Time product in order to solve the clients' time and attendance inquiry
Make recommendations to management for system enhancements based on client input
Assist with special projects as assigned
Other duties as assigned.
Keyword: Time and Attendence, MS, Office, communication skills, ERP, time clocks
Required
Experience:
Experience Requirements
Academic or Work experience with computer networks, firewalls, and Microsoft operating systems
Academic, Personal, or Work Experience configuring devices on a network
Time and Attendance and/or Payroll Experience is a big plus
Previous experience support a software application is a plus (such as an ERP, accounting, benefits system or any software that requires some type of installation)
Minimum one year experience in customer service or a client interfacing role
Multi-tasking - Must be able to multi-task because there will always be more than one client on your desk at a time
Computer skills, including Windows and MS Office programs required
The skills to question and assess the converting customer's situation and needs
Excellent communication skills including proficiency in customer service
Physical Requirements
Mobility required for sitting, standing and walking
Manual/finger dexterity required in both hands to operate computer keyboard and manipulate small objects
Sensory ability required to see, hear and touch
Mental effort required for reading, writing, visualization, calculation and analysis
Job duties usually performed in an office environment with uniform temperatures and normal air conditions
From: PaylocityEstimated Salary: $20 to $28 per hour based on qualifications.
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