Executive Account Manager (Payroll/Customer Service/Account Management)

Company Name:
Job Descriptions:
Under general supervision, the Executive Account Manager provides telephone, email and potentially on-site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other technical and non-technical issues. The Executive Account Manager works directly with other departments to ensure client's': needs are being met. The Executive Account Manager will be developing business relationships with each of their clients. They will identify their clients' business objectives and aligning Paylocity solutions to meet their objectives. The Executive Account Manager will represent Paylocity as the "face and voice": responsible for the experiences of Paylocity's highest revenue and most complex clientele.
Provide professional, ethical, knowledgeable, and reliable service to clients.
Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client's request.
Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
This person must maintain expert level knowledge of Paylocity products and partnerships to ensure each client is realizing maximum benefit of our system.
Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with the Client Relationship Managers when necessary.
Assist with special projects as assigned.
Work overtime as needed, especially during year-end.
Other duties as assigned.
Required Experience:
Bachelors degree or applicable industry experience
Minimum 3 years experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
Minimum 3 years': experience in a client facing role within a service industry required.
Experience in a help desk environment or software support highly desirable.
Prior experience in a leadership or managerial role is preferred
Computer skills, including Windows and MS Office programs required.
Customer service focused
Strong communication and listening skills
Strong problem-solving/analytical ability
Strong mathematical aptitude
Team orientation
Time management
Ability to manage change
Attention to detail
CPP highly preferred

Self-starter with the ability to handle multiple projects at once

Excellent writing skills for business communications

Strong interpersonal skills to be able to communicate effectively to a multitude of personalities and work across the organization to get issues resolved

Ability to work cross-functionally and build and maintain strong internal partnerships

Able to identify strengths and weaknesses of solutions or approaches to problems

Able to deliver accurate information within required deadlines
Keyword: payroll, adp, paychex, intuit,
From: Paylocity

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