Director, Workforce Optimization
Description Reporting to the Executive Vice President and COO, oversees the labor budgeting, productivity, and benchmarking activities of NCH and will be responsible for the daily system administration and reporting from the labor productivity system. The position will support patient care operations staffing across the continuum. Inpatient, outpatient, direct patient care, clinical support, facility support and ancillary services. 1. Consults with clinical leaders throughout the organization on budget, staffing, and productivity plans. Schedules, monitors and reports workforce availability to ensure staffing levels match the demands of volume, service delivery and performance targets. 2. Responsible for reviewing productivity metrics and working with hospitals and divisions to identify opportunities and ensure staffing levels are appropriate with volumes. 3. Provides expert advice and leadership in workforce design and staffing. Partners with operational groups to implement solutions for service delivery within staffing, budget and productivity targets. Develops policies and procedures to ensure consistent and effective organization-wide workforce staffing and utilization practices, as needed. 4. Supports NCH lines of business in achieving strategic goals by leading cross-functional teams through operational improvement initiatives resulting in improved efficiencies, advancing operational standardization and achievement of growth plans and strategies. 5. Coordinates and manages all agency contracts across NCH. Serves as a liaison to contract staffing agencies that supply, ensures appropriate billing, documentation, and service delivery. 6. Reviews effectiveness and consistency of programs which target staffing such as crisis pay, or productivity such as performance incentives for effectiveness. Works with the clinical leaders on incentive elements for program design, costs and desired return. Partners with Human Resources and Compensation on design, update and implementation of pay programs. 7. Monitors staffing and labor utilization performance of hospitals, reports trends and advises senior management. Actively supports departmental performance improvement activities. Reviews data and results with leaders and reports results and advises on corrective actions as necessary. 8. Provides productivity system training to hospital teams and directors, as requested. 9. Interviews, hires, disciplines and discharges (when necessary) subordinate team members. Regularly evaluates the performance of team members in accordance with the hospital's performance management system. Supports development of team member's knowledge and skills through regular feedback, recognition of positive accomplishments, and coaching opportunities. 10. Adheres to all Northwest Community Hospital standards, policies, and procedures. Qualifications 1. Bachelor's degree in business related field, or an equivalent combination of training and experience. 2. Minimum of 5 years related leadership experience preferably in a healthcare and or hospital environment. 3. Demonstrated leadership utilizing operational analytics, developing and incorporating the use of benchmarks and standardized performance improvement methodologies and metrics in a healthcare setting. 4. Demonstrated experience in standardized QI methodology (FOCUS-PDCA, LEAN or other) and time study techniques required. 5. Strong organizational and time management skills necessary to balance multiple priorities and complete tasks, assignments and projects with little or no supervision. 6. Strong relationship-building abilities and delivery of exceptional customer service. 7. Demonstrated leadership skills and competency in effective problem-solving, conflict management and resolution, performance management, motivation of others and critical thinking. 8. The ability to adhere to the highest standards of confidentiality and professionalism. 9. The ability to handle multiple demands and competing priorities. Works independently with minimal guidance and works effectively in team settings. 10. The technical skills required to perform basic troubleshooting and to successfully perform simple and complicated tasks in programs such as Microsoft Office, HRIS platforms, Adobe Acrobat, LMS PHYSICAL REQUIREMENTS:
1. Requires light physical effort. May require frequent periods of standing or walking. May require frequent lifting or moving of lightweight material, occasional moving or lifting of average weight material, or rarely lifting or moving heavyweight material. 2. The flow of work and character of duties involves normal mental and visual attention much or all of the time. WORKING CONDITIONS:
1. Typical office working conditions. Absence of disagreeable elements. Probability of injury is small. About Us Serving Chicago's northwest suburbs since 1959, we are an independent, not-for-profit healthcare system dedicated to providing outstanding care in the communities we call home. Our comprehensive, patient-centered system of care has dozens of locations throughout the area. Our award-winning care has been recognized on a national level. Some of our top awards include:
America's 250 Best Hospitals(TM) Award recipient for three years in a row from Healthgrades Magnet designation for nursing excellence, received consecutively since 2006 The Joint Commission's Gold Seal of Approval and Comprehensive Stroke Center designation Our team includes:
4,000 employees 1,200 physicians on staff 200 primary are and specialty physicians Annually, we treat an average of 20,000 inpatients and provide:
350,000 outpatient visits 76,000 emergency department visits 38,000 home care visits 2,700 newborn deliveries A growing healthcare system Over the years, we have continued to grow to meet the area's changing needs. Today, we're a world-class healthcare provider that combines compassionate care with a healing environment, cutting-edge clinical expertise and state-of-the-art facilities, including:
A 509-bed hospital, including the South Pavilion with 200 private rooms The William J. and Marian H. Busse Center for Specialty Medicine, an eight-floor facility housing physician offices, medical specialty services and advanced diagnostic technology A Level III NICU, Level II Trauma Center and a dedicated pediatric emergency department Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg Nine outpatient imaging locations that provide advanc emergency department Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg Nine outpatient imaging locations that provide advanced imaging technology, including MRI, CT, ultrasound, X-ray and 3D mammography 13 clinical laboratory sites in seven suburbs and at the hospital 33-bed acute inpatient rehabilitation unit and seven outpatient rehabilitation centers The Wellness Center, a premier health and fitness center and spa on the NCH campus A full-service, retail pharmacy on the hospital campus.
Salary Range:
$150K -- $200K
Minimum Qualification
HR Management, Organization Development & Training, Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
1. Requires light physical effort. May require frequent periods of standing or walking. May require frequent lifting or moving of lightweight material, occasional moving or lifting of average weight material, or rarely lifting or moving heavyweight material. 2. The flow of work and character of duties involves normal mental and visual attention much or all of the time. WORKING CONDITIONS:
1. Typical office working conditions. Absence of disagreeable elements. Probability of injury is small. About Us Serving Chicago's northwest suburbs since 1959, we are an independent, not-for-profit healthcare system dedicated to providing outstanding care in the communities we call home. Our comprehensive, patient-centered system of care has dozens of locations throughout the area. Our award-winning care has been recognized on a national level. Some of our top awards include:
America's 250 Best Hospitals(TM) Award recipient for three years in a row from Healthgrades Magnet designation for nursing excellence, received consecutively since 2006 The Joint Commission's Gold Seal of Approval and Comprehensive Stroke Center designation Our team includes:
4,000 employees 1,200 physicians on staff 200 primary are and specialty physicians Annually, we treat an average of 20,000 inpatients and provide:
350,000 outpatient visits 76,000 emergency department visits 38,000 home care visits 2,700 newborn deliveries A growing healthcare system Over the years, we have continued to grow to meet the area's changing needs. Today, we're a world-class healthcare provider that combines compassionate care with a healing environment, cutting-edge clinical expertise and state-of-the-art facilities, including:
A 509-bed hospital, including the South Pavilion with 200 private rooms The William J. and Marian H. Busse Center for Specialty Medicine, an eight-floor facility housing physician offices, medical specialty services and advanced diagnostic technology A Level III NICU, Level II Trauma Center and a dedicated pediatric emergency department Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg Nine outpatient imaging locations that provide advanc emergency department Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg Nine outpatient imaging locations that provide advanced imaging technology, including MRI, CT, ultrasound, X-ray and 3D mammography 13 clinical laboratory sites in seven suburbs and at the hospital 33-bed acute inpatient rehabilitation unit and seven outpatient rehabilitation centers The Wellness Center, a premier health and fitness center and spa on the NCH campus A full-service, retail pharmacy on the hospital campus.
Salary Range:
$150K -- $200K
Minimum Qualification
HR Management, Organization Development & Training, Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
